In January I sent over 100 CDs and DVDs via Music Magpie's chosen courier (Hermes) to be sold. About 10 days after the goods were collected I followed up with the Customer Service team to query why I hadn't been paid yet. The response was that they couldn't chase the courier yet but they would follow up on my behalf. Nothing further happened on their part. Upon my recent follow-up email, I was advised that since my request was outside their 28 day period, nothing could be done. This means I have effectively donated the goods for free since I won't be getting paid now. Luckily it was only a very modest amount I was due to be paid so I'm not bothered financially. However, the fact remains that the service is extremely poor and if I had known what I know now, I would have simply donated the goods to one of my local charities instead. I won't ever use Music Magpie again or recommend it to anybody. They are beyond useless. DO NOT SELL ANYTHING TO THIS COMPANY.