I ordered an UNLOCKED Iphone, but received one that was locked to Vodafone. How RUBBISH is that? After correspondence (no ability to speak to anyone), I was advised either to send it back to get it unlocked, which could take several days, or to send it back for a refund and order another one - which would be quicker but which would involve me having to fork out another £400, before getting a refund for the first one. And the new one I would have to order is more expensive - nice one, Music Magpie!) So I have now sent it back(the refund had better come quickly) , as I need a new phone urgently, but have as yet heard nothing to follow up on my request for some consideration that the new phone would be more expensive. No sense of accommodating the customer due to a fairly major mistake on their part. I am now without a phone, which is a major problem given I need it for work, and is my main means of contact with family and friends (in these times of isolation). NOT IMPRESSED!!!!