Two electronic items they said weren't as listed . One I listed as faulty , they said it had a cracked screen , yes I know that that's why I listed it as faulty !! 2nd came the Paperwhite Kindle , they then came back and said this also wasn't as listed , the Kindle hadn't been used by anybody and was a replacement from Amazon . The price dropped from £39 to £12 . I declined both offers. I then noticed that 1 of the books that I sold they had reduced to £0 . When I questioned them on this item as it was a hard back excellent quality item they said the book had an incorrect bar code and have refused to return but never offered a different amount . I have approached them and Advised that the barcode I entered brings the name of the book up automatically which was surprisingly the same as the one on the book that I sent they quoted that they don't return media . I feel they are in breach of contract as they haven't even offered a different amount , they have kept the book and just not paid for it ! Basically , disgusting customer service and I think they down value your items as they think you will just say yes . Would I recommend them? Absolutely Not ! - complete RUBBISH !!