I sent a perfectly working galaxy note edge to Magpie, following a £170 offer. A couple of days later I received a revised offer of £16 and the explanation that my phone had screen burn. I declined the offer and they returned my phone. The phone had been taken apart, as the security seal was missing, and screen was completely covered with screen burn. I was using the phone up until the day I sold it and would have noticed any screen damage. I am very careful with my phone's and this was in immaculate condition. I feel like MM have scammed me, especially considering their trust pilot scores are so high!