Wrote this review this morning on Trustpilot and they blocked it trying to cover themselves. I have now lost all confidence in them as a company. I wanted to sell my Windows 8 laptop and received what I thought was a good quote from them, packaged and sent my laptop. I received a "revised" quote back from quality assessment saying they had found the laptop didn't have windows 8?! It was fully reset and checked (I work in IT) before I sent it off. The revised quote was about 10% of the original quote and I rejected instantly. What a waste of time this was. Don't bother wasting your time with this company.