Ordered a £300+ mobile to replace my broken phone in an emergency, paid for 24 hour service as urgently needed it for my own wedding. Should have arrived Friday, found tracking for royal mail was saying that they have been notified that there is a parcel to collect but it has not been picked up yet. Contacted Magpie, who said it definitely went out on the Thursday, contact Royal Mail who said they we only told at 5pm on the Thursday that there was a parcel, nearly 16 hours after I placed my order. Magpie's response was see if it arrives, call us if it doesn't. 6PM Friday ...nothing. Checked tracking, had only just been picked up Friday afternoon. Contacted Magpie, they said "here is a £3.50 refund, nothing more they can do". So now I have a wedding this weekend with no phone, my guests etc cannot call me, I can't take photos. With the bank holiday Monday coming up it isn't going to arrive at my work address until Tuesday, when I'm on my honeymoon. Customer services was unwilling to do anything to help, he actually argued they sent it out in time, then contradicted himself saying they sent it a day late, he couldn't work out in his head that ordering Wednesday evening on a 24 hour service should arrive Friday. Ovoid like the plague if you need reliable delivery times!