DO NOT EVER USE THIS COMPANY!!!!!! DO NOT USE THIS COMPANY!!! YOU'D BE BETTER OFF TAKING YOUR ITEMS TO A CHARITY SHOP. I sent my practically brand new iPad to this company via DPD collection. The iPad had no scratches, no marks, no chips, and no cracks. I packaged the iPad correctly, using bubble wrap and other things to ensure that it wouldn't get damaged. Once the iPad had arrived to music magpie I received an email saying that the iPad 'is not as originally specified' and that it had a crack in the screen. So I called Music Magpie to find out why my iPad had been damaged, whether it had been in transit or by someone at Music Magpie because this was not how I sent it. A man from music magpie told me he would contact me by the end of the day to find out why it had been damaged. This never happened. I called again to talk to someone at music magpie and they accused me of lying and said that it had not been damaged in transit or by someone at music magpie. LIARS. Therefore they accused me of sending it damaged. NOT TRUE. No one had taken responsibility so now I have a broken iPad on its way back to me. DO NOT USE THIS COMPANY