If I could I'd not award any stars at all! Having checked that my hubby had done the "Factory Reset" correctly, he carefully wrapped it in bubble wrap and put it in a box. He took it to the post office and got all the tracking details etc. It had a screen protector on it and there was nothing wrong with it when it left here; apparently according to MM, there was "liquid screen damage", so instead of the £50 offered originally, he was offered £5.30. (Where do they get there figures from?) We declined the offer and requested photos of this so called damage and we await the return of the So-called damaged phone with anticipation. If there's anything wrong with it, the s**t will hit the fan! And I will plaster their scams all over my social media!!