I sent MM 2 mobiles on different occasions, the first was a Galaxy S5 they quoted me £75 on there website, after receiving it they offered £5.00 because they said the phone had been rooted, this was never the case I have had the phone from new and didn't even know what rooted meant untill I checked, the second phone I sent was a Galaxy S6 edge they quoted £175 this time the offer went down to £48 because they said there was a pixel fault to the screen. I could swallow a problem with 1 mobile but with 2 mobiles that had both been kept in cases with screen protectors and were in first class used condition, I can see how they can afford to collect and return your phones for free using DPD couriers Today the average price of the S6 edge on there website is £250 if I had sold mine for £48 there's a nice profit there, if only 50% of people except there reduced offers your looking at big bucks, so do yourself a favour and don't waste you time with Music Magpie you will probably get more on Ebay.