I ordered an iPhone 6 Plus from music magpie. I paid an extra £50 for one in "very good condition" as this guaranteed it would be in perfect working order (although everything they sell should be!). As soon as I turned the phone on, the screen started glitching and was unresponsive. It was also scuffed and dirty. I contacted MM who emailed me a returns label promising a replacement. I returned the phone the next day. Two weeks later I receive my "replacement" phone which has the exact same scratches as the first one! I contacted MM who admitted that they had repaired it rather than replacing and tried to tell me that this was the same thing. At first the phone appeared fine but as soon as I had loaded my data from the cloud the screen jammed. In addition, the mic does not work for calls or Siri and it has sent several texts and one email of random gibberish. The phone is such a liability that I have had to turn it off. MM were unsympathetic and would offer no compensation other than another "replacement". As this would mean that I would have to do without a phone for another 2 weeks I have ordered a phone from another company and will have to try to get a refund from MM. Disastrous customer service - one of my worst retail experiences.