As has already been given as an experience by numerous reviewers, absolutely don't try and sell your mobile phone to Music Magpie. I have a number of friends who have had exactly the same experience as I did; being given a great quote only for damage to be hugely exaggerated and a vastly reduced offer being made. I sent a virtually perfect iPhone 6 (64gb) with no cracks and an immaculate screen and a couple of very minor scuffs to the back. Very much in line with the "wear and tear" example quoted on the website. My phone has now been "examined" and rated as poor - knocking over £60 off the offer price. I have asked for the phone back and am now expecting further issues with their returns service (as per other feedback). The company obviously has a policy of praying on vulnerable (or lazy) people by exaggerating damage in the hope the owner needs the money desperately or lacks the inclination to take the situation further and accepts a terrible offer for their phone. I am not one of these people and will be sharing this message via every medium I can in the hope people remain from using the company and instead use its numerous competitors. An awful company.