Perhaps I am the exception as I've seen all the positive reviews. I bought a phone in 'good' condition having seen one my daughter bought from them recently. The phone I received had many dents around the edge and was scratched and rather dirty to be honest. I needed the phone urgently and waited in especially for the delivery. I told Music Magpie all of this but just received a 'standard' response saying they didn't have a replacement and I'd receive a refund. There was no offer to make up for the poor service or inconvenience. I held off writing a review to see if they would put matters right but they have not.