Do not send your items to them. I sent a mobike phone and they came back to me saying they had checked my phone on checkMEND and came up as red flag. As a consequence of that they said they could not send my device back or make any payments and were legally required to dispose of the device . They advised me to talk to CheckMEND to get the red flag removed. They referred me to their site which charged me £1.99 to run a check which resulted all clear. Musicmagpie must be getting a referreral fee from CheckMEND . I'm still waiting for a response from Musicmagpie. Such an unprofessional company. I advise you not to send them your items as you won't get a payment and they won't return them to you.