After thinking this would have been less hassle than selling my iPad through other means I was sadly proved wrong. My iPad was in good condition and sent wrapped as per instructions in original packaging complete with charger. I initially received an email saying they had received it but the product was locked. I then promptly followed the instruction to unlock the device and confirmed to music magpie this had been done. I then much to my dismay received a further email saying the screen was cracked and they would now give me £15. Conveniently for them they did not advice to take pictures before I sent the device so I cannot prove the crack ( if there actually is one) was not present before. If you’re thinking of using them to trade in any of your possessions I would reconsider as this experience has been a waste of time and effort.