Sent my phone that ove had 3 months brand new, no cracks scratches butrns and was quoted £315 i then got an email saying the phone was faulty and they were only going to pay £94 due to large screen burn - i requested the phone back to recieve it in the same condition NO MARKS OR BURNS - trying to scam me out of money!! Disgusting.. a friend of mine recently bought a phone in good condition - it came with no earphones no charger and a screen protecter half the size of the phone! Definitely not worth the money she spent!! Bad company, can even respond to multiple emails