My Samsung S6 32GB is being returned due to it still apparently being locked despite having gone through all the requested procedures (removal of find my mobile) and factory resetting it before sending off. They refused to recheck while it was still in their care due to "Samsungs requirement to send it back to me" even though their selling rules state I have 22 days to remotely remove accounts if found to be locked when it arrives with them. COPIED FROM SELLING RULES "Do I need to remove my iCloud, Samsung or Google account before sending my phone? Yes, you will need to remove any accounts and personal data before sending your device. We have detailed advice on how to do this on the following pages: Apple: https://www.musicmagpie.co.uk/icloud Samsung: https://www.musicmagpie.co.uk/unlock-your-samsung-device If your device is locked to an account when it arrives with us, we’ll contact you via email asking you to remove the account remotely. The process of removing your account is as follows: - You have twenty-two days in total to remove any accounts and security features. - If you successfully remove your account and contact us within this time, we will issue your payment as normal. - If you’re unable to remove your account and security features, we will return your item for free. - If you do not remove your account and security features within the timeframe, or fail to let us know that you have removed your account, we will recycle your device responsibly. " My only option is to get it back and place another sales order with them although the offer price has dropped by about £10! No thanks Music Magpie, if you can't be decent enough to recheck your incorrect information I'll have my property back and will take my business elsewhere!