What an absolute disgrace. I sent a phone, a ps3 and some games. Supposed to be same day payment. Delivered on the Thursday morning, nothing happens until Friday. Obviously not same day. First they say there were scratches on the screen (there were no scratches and it had a screen protector on at all times and in a wallet case) and took £50 off the value. Then when I begrudgingly accepted nothing happened for 4 days so I went on chat and was asked if I sent the PS3. Yes I did, well apparently they have lost it (I do not believe a word of that) and they would now need to start an investigation which will take 48 hours. Called up to speak to a manager, apparently their managers are mutes who cannot take calls, but was told nothing I could do and wait for the investigation. After some back and forth, he spoke to his mute manager to must have used smoke signals to say he will bypass the investigation and make payment. No email or anything to say they could not locate the PS3 and they just do not give a damn. Scamming company. I would rather throw the lot in the river than deals with these charlatans again. -100 stars would be too good for these idiots.