I decided to use MusicMagpie to sell a large bulk of DVD's I had collected over the years. Based on their customer reviews and their advertisement, the process looked to be quick and straightforward. How wrong I was. After scanning, boxing and sending around 180 DVD's to MusicMagpie I eagerly awaited notification that the items had been received. 6 months down the line and a few ignored emails later, nothing. After deciding that 6 months is long enough to wait I called MuicMagpie's customer service. The lady on the phone seemed nice enough at first as I explained to her the situation. After a few minutes, she put me on hold so that she could speak to her superior. When she came back something had changed. She became rude and snappy. She told me that 120 of the 180 DVD's I'd sent 6 months ago "never reached" them and that they could only pay me for the 60 or so that they "definitely had received". Lacking the time or the effort to argue for the sake of £15 or so (out of the £24 I was quoted for 180 DVD's), I accepted the (undisclosed) payment they "definitely" could pay me which would be in my bank "within 2 days" and left it at that. 2 weeks later, am yet to receive payment for the 60 of 180 DVD's I had originally sent to MusicMagpie, with the other 120 still mysteriously missing? To conclude, I am disgusted with the quality of service offered by MusicMagpie. Ignorance to emails, rude over the phone and to be frank, they have robbed me blind. I will never use MusicMagpie again and most certainly will not be recommending to a friend.