I had a 2nd series i7 laptop which Music Magpie originally offered £97 for. After they received it they re-offered £21 as 'the hard drive had less than 90% health left' As a PC engineer, I would love to know how they check this. I refused the offer and had the laptop returned. I replaced the hard drive with a completely new hard drive and (after reinstalling and patching the O/S) sent the device back to them - I was offered £79 before sending it. I received a further offer of £40 as the 'case was cracked' - I had taken photos of the laptop before sending and so was keen to get the device back to see where this damage was. When I received the laptop I could find no damage - however, the laptop was failing to boot, the battery was reporting that I should be replaced - the laptop is now working like it is running through glue - I will need to investigate why I can not prove anything, but I would lay a bet that some other similar (compatible) laptop they had at the same time now has a better battery as a computer engineer, I receive many laptops from people who replace their equipment. I have tried to send many laptops to MM - only to have almost without exception the original offer reduced. nearly always I reject their offer - there must be a better place to offload refurbished equipment These people seem to pay for iPads, CDs, DVDs etc without an issue - but anything electrical they come up with a phoney excuse and reduce the offer