I sent my iPhone to them once my contract was completed and I had upgraded to the newest model. My phone was in perfect condition when I sent it, wrapped in tissue paper in an iPhone box in a padded bag. I then received an email with a revised offer for £20. Knowing that the phone had no issues I requested that it was sent back to me. Upon opening the box I can see that the screen protector has been removed and the screen badly damaged, I now have a damaged phone which is worth nothing and receiving absolutely appalling customer service from the conpany
6 years ago
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