Ordered a phone from music magpie, did not receive a phone in the condition I ordered. They deliberately obscure the phones condition from the shopping cart and from the order confirmation email and then accuse me of ordering the wrong phone and will only refund if I pay return postage. Responses from customer care team were unhelpful, unprofessional and at times also rude. Customer complaints dept took a long time to respond but did eventually cover cost of return but only after I pointed out several areas of distance selling regulations that they do not comply with. They should give full descriptions which they do not and allow customer to correct errors in order which they do not by not giving full descriptions. Took over a week to get refund after they received the phone back. Would definitely not buy from here again, terrible company to deal with. If you want a used phone go to CEX, better phone for better price and you can see before you buy plus they give longer warranty too.