I am absolutely appalled by Music Magpie. We order two iPhone 7 plus's for our two daughters for Christmas, in good faith of the excellent reviews on Trust Pilot having always relied on their reviews to inform my decisions Both phones were received promptly well in time for Christmas. Well packaged. We looked over the phones and wrapped them to go under the Christmas trees. Sadly within days one of the phones developed a sound fault, poor tinny sound, this was returned. Within another week our other daughters phone developed many faults. Pixelating photo images, no sound when someone telephones her and very frustratingly the touch screen would not respond for many hours. The first mobile phone was not replaced by music magpie but refunded. Loaded with good trust pilot reviews we just thought we were unlucky, so tried again and order a new iPhone 7 plus. It again arrived promptly and again was faulty. The touch screen was lagging and misses letters/numbers when typing.... this will need to be returned too. We are still awaiting the results of the second returned iPhone 7 plus which was received by Music Magpie a few days ago and we are awaiting a confirmation email. I have tried contacting them via facebook as their email address takes days to get a response... The reply I had, was neither apologetic or understanding which has fueled my disappointment in Music Magpie. We have been patient (it took over 3 weeks to process the 1st returned phone) and just want our money back. The third phone will be promptly returned tomorrow (was only received yesterday). I understand one phone can be unfortunately faulty, but 3? A sincere apology and understanding would have prevented my negative review. Now I want nothing more than my money back...