Unfortunately there was not a NO STAR option as that would be more appropriate. I sent a perfectly working iPad which I had to check over before I sent as had to disconnect from iTunes etc. They wrote an email saying it had "liquid screen damage" which is not true at all and sent a revised offer of £4.50!!! I have rejected the offer and fingers crossed I will actually receive the item back as now not holding out much hope reading other reviews. Having done more research now I realise that there are so many similar dreadful reviews on the money saving expert forum - please read before you sell anything. Try searching on the forum for reviews on moneysavingexpert. So many people with similar experiences (item in good condition but email received with a revised low offer of less than £5 for tech after being quoted high prices).. Disappointing as wasted a long time packing and sending etc and now have had to decline their offer and sell on eBay. Don't waste your time - use a different site.