Basically, i sent lots of dvds and books nicely packaged and collected by Hermes on the day as scheduled. I received an email from MusicMagpie stating that about half of the items were missing! How is that even possible? If the box ripped apart, they would have all gone. If the box arrived safely, they would have all been there. I didn't even bother with an investigation, how am i gonna prove I put everything in the box once it's been delivered. Shocking really, i only received half of what i was going to in terms of payment. Would have been better to take everything to the local charity shop. Lesson learnt - never us MusicMagpie again, it's a con.