Avoid. Bought a refurbished iphone 6 for my son. When it arrived the screen was slightly raised and it wasn't an iPhone screen. The company should inform you of this in description of the item but they don't. The screen froze within a week and the phone cut out. Returned the phone to music magpie who then informed me the phone had a damaged screen and casing despite me sending it back to them undamaged. Despite numerous e mails asking for a refund because the phone was not fit for purpose they are refusing a refund stating I have damaged the phone. Music Magpie have pocketed 250 pounds of my money..sold me a faulty phone then are refusing a refund on the basis it was damaged. The hairline crack in the screen would not cause the screen to freeze. The refurbished phones do not have original parts,they told me this but it is not in their description of the phone. This has breached my consumer rights Their customer service and response to complaints is shocking..wouldn't use again.
6 years ago
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