Not a customer focussed company. Money grabbing company. By mistake, I clicked on a 16GB model of my iphone 6, but realised this before I sent the phone. The 64GB model I had displayed a higher price by £14. I contacted the company to ask about this and they told me to send the phone in and the price would be revised. I did so, but they did not revise the price and have stuck to their new saying that they can't offer a higher price than that offered. Bit they fail to understand that this was a higher model. They also did not credit my £5, nor my friend's £5 for referring me. It has been a very frustrating and disappointing experience over a difference of £19. They have no concept of goodwill or customer service as I had to chase for an answer many times to my emails. Would not even honour the £5 for me or my friend even though I provided them with proof.