I am fast losing patience with this company. I received an iPhone 6s which would not charge. I was sent a returns label and sent back the next day. It has been two weeks and having spoken to numerous customer services personnel and sent emails, I get the same response: 'we are waiting for an update'. This was a gift for my daughter who is going through a difficult time and this has added to her upset. I have proved my return of the item. I have asked for a replacement or a refund and had no offer of either. You still have my money! And the goods! I asked to speak to the manager and was told customer services managers do not speak to the public! I asked for the manager's surname and was told it was not permitted. Do you understand the meaning of customer service? I've waited two weeks and you promise a two week guarantee. I need a refund if I am to be able to purchase another phone. I need this sorted.