It’s hard for me to state exactly how appalling Music Magpie are as a company and how awful my recent experience has been in selling them a number of media and tech items. Firstly, they initially offered me £350 for my perfectly functional iPad Pro, but upon receipt of the item revised it to £35 as they classified it as ‘faulty’. It took me a week and half to get it back, but when I did was able to sell it to CEX for £305, who classified it as Grade A. Secondly, they lost the Apple Pencil I sent with the order and now refuse to pay me for the item. I sent it carefully packed with its spare nib and charging connector, along with a packing list so whomever opened the box could check that everything had been supplied. Thirdly, they received my items on 15th April according to Royal Mail’s website. It’s now the 30th April and I still haven’t been paid for the other items I sent. To make matters infinitely worse I have made one phone call and sent three e-mails about all of this and no one in their customer service team seems to care in the least. Their agents have been dismissive and unhelpful. Music Magpie had the audacity to send me an e-mail asking for feedback on the transaction and even when I detailed everything stated above on the form they still didn’t contact me. I’m absolutely stunned at how little a company can care about their customers. This is the fourth time I’ve sold items to them - my previous orders total nearly £500 of items that they have purchased from me. I’ve also bought a large number of blu rays from them in the past. Previously I would have said they were a good company to deal with, but that is evidently no longer true. I trusted them with my valuable tech items and they have utterly ripped me off. Will never use them again and if I could get someone in customer services to actually listen to me, I’d be asking them to delete my account.