I have sent in my Macbook Air that was rated as 'condition-good' according to their online test. The offer was £310 and was reduced to £31, giving the reason that the battery is allegedly not charging: "Reason: Battery - not charging". This is incorrect as I have screenshot pictures from the day I sent the item that the battery is charging up to 100%. When I complained about this, the reason for rejection changed to: "...an issue with the battery as it was only charging to a capacity of 54%". This means they changed their rejection reason (and neither of them is true) and have not listed battery charge capacity under 'faulty condition' (see lists below). Good condition = "Charger and battery present; Powers on/remains on (when not plugged into charger)" (which is true in my case, additionally it is charging up to 100%), faulty condition = "Does not power on/remain on (when plugged into charger)". This company will find faults that are not listed clearly in order to lower the offer price. This is misleading customers and misusing their trust. Condition - Good: Fully functional - all parts inc. system software All keys and touchpad work All drives work Complete with RAM and HDD Charger and battery present No more than light wear and tear (no cracks, water damage or damage to screen) Powers on/remains on (when not plugged into charger) Condition - Faulty: Non fully functional in accordance with model specifications Smashed or heavy wear to screen Liquid damage Missing or faulty HDD Faulty Ports BIOS or power on password (note this is not a password to get into Mac OS) Does not power on/remain on (when plugged into charger) 3 or more Poor condition faults