Obviously you'll be able to tell I originally posted on Trust Pilot, but frankly I am so appalled at the service from this company that I wanted to share this for anyone considering using this company. The first bit of this is actually a response to Music Magpie's response (and a copy of their response) to my original review on Trust Pilot,. The second bit is my original review. If you want the short version, I'd advise not using this company if you want good customer service, a functioning product or not to end up out of pocket. So the ever so helpful people at Music Magpie have replied to my Trust Pilot review of their rather awesome service . . . only kidding, they have replied but they are neither helpful nor awesome. "We're sorry to learn that your experience was not positive. We can assure you that all devices are quality assessed before dispatch and we can only apologise that there appears to have been a mistake in this instance" Our returns procedure states that if your device develops a fault within 30 days of the order being placed then you are able to request a refund. As you contacted us out of this time period the returns department would see if they could repair or replace the fault first. Your device was successfully repaired and was returned to you 21/05. We are very sorry for any inconvenience" Doesn't that make everything better . . . erm, no! So, they are basically saying "whoops, that was us, we did that, but . . . [shoulder shrug]" Ultimately, whether the phone worked for 30 days is neither here nor there in the long run, the fact the phone was assessed by this company as functional when it clearly wasn't is the issue, and I am being penalised for their initial failings. I am shocked that they have accepted that they were at fault in sending out a phone which was ultimately unfit for purpose, but are unwilling to reimburse my money, money which I paid for a functional phone WHICH I WAS NOT SENT. I do not want a repaired phone from this company. Nothing about this whole experience is leading me to believe this is a company which I can trust or have confidence in. I really didn't think my experiences with this company could get any worse or be any less positive, but this is the one area where Music Magpie have exceeded my expectations, they have managed to get worse!!! I reiterate that I would steer clear of a company who supposedly quality assure their items before sending them out, manage to miss a fault in a phone, send it out, admit their fault and then think a half-hearted apology will make things better. I'll leave my initial rant below, but really, I can't state strongly enough that I would never, ever use this company again and I would never, ever advise anyone else using this company. If you're considering them, then really, don't . . I cannot stress strongly enough how utterly disappointed I am with this supposedly professional company. I bought a refurbished iPhone with them which completely ceased to function, I did a live chat with Apple (who were fantastic) and they made me an appointment with an Apple approved Premium Service Provider who tried to run a diagnostic on the phone, but couldn't as it was completely dead. Obviously, it would be lovely to say that a non-functioning mobile phone is not the end of the world, but . . . I don't have a landline and it's my main way of keeping in touch with my family and friends and I use it for work too. There was a creek and I was up it without a paddle. The phone was returned, and in the meantime I gave in and bought a brand new phone as I had lost confidence in the idea of a refurbished phone and had also lost my trust in a company that states on its website that "no matter what phone you buy, it will function perfectly" - obviously my definition of functioning perfectly and theirs are different as I had a vague notion they were implying the phone would be fit for purpose, as in it would actually function. How very silly of me to think that function and perfectly could have so many layers of meaning to them! So they got back to me and said they have successfully repaired the reported fault. Imagine my joy. Not. The phone that supposedly worked not supposedly works again. Except, I have no need of this newly resurrected phone, I have a phone which is working absolutely brilliantly (so well that I can now see that the previous phone was really not working terribly well even before it died), I have zero confidence that this fixed phone will stay fixed (after all, it was supposedly functioning perfectly when it was originally sent to me) and I have zero confidence or trust in a company that says it is sending out perfectly functioning products that really aren't and which are fundamentally unfit for purpose. I said, I don't really want the phone back, I have a new phone and I would like a refund. No dice. I said, I don't want the item returning. I want my money reimbursing as you sent out an item which was not fit for purpose (and that's ignoring the amount of inconvenience that I have experienced) and the original fault lies with the fact I was sent an item which was not fit for purpose. Also, no dice as they have ignored this request and sent out the item (as I have just found out). So glad to see that listening to the customer is another skill they have perfected! So now I am almost £600 out of pocket on a really marvellous phone that works really magnificently and which I am 100% happy with ... and a suddenly resurrected from the dead but unnecessary and unwanted phone that I imagine has undergone the same rigorous tests as it had previously (you'll remember, that was the time where I got the phone and it ceased to function). Pardon me if I am somewhat dubious and less than 100% confident at this stage. So you can maybe understand that I don't want the repaired phone returning to me because I don't have confidence in it, and I also don't want a replacement as I don't really have confidence that a replacement would be any better. I want the money that I spent on an item which was not fit for purpose and which I returned because it was faulty. So if you realllllly want to be messed around, get a phone that may well cease to function leaving you stuck in limbo, have the company ignore your request that they not send you the item in question, and in general really leave you massively inconvenienced and out of pocket - then these are really the guys for you, they have that down. If you want an easy life and a phone that works and good customer service then maybe go elsewhere, maybe anywhere else, maybe far, far, far, far away . . . maybe just tie two tin cans together with some string as that would work better than the phone I got.