So I placed an order yesterday - 4th June 2019 in good faith. The order value was over £720. I paid for next day delivery in good faith. Their website says dispatched for next day delivery if ordered before 4pm. My order was placed at 3.30pm. I was on the phone to my credit card provider as the payment went through and they confirmed the payment had been taken and cleared straight away. So I had no reason to worry. So I thought. Music Magpie sent me my order confirmation within 5 minutes and a dispatch notice at 6pm that evening with a tracking ID for Royal Mail Special Delivery - Next day. I took the day off work to be here for the order. The item wasn't delivered and unfortunately because royal mail tracking was down I couldn't find out where it was. I spent HOURS speaking with MusicMagpie support who were adamant that the order was on it's way and despite them using Royal Mail Special Delivery (Ergo before 1pm) they told me I had to wait until 6pm. Little did I know that they knew full well what was going on and they were using the fact that Track and Trace was down to their advantage to cover their own lies. I think spent an hour on the phone to Royal Mail who confirmed to me after several checks the Tracking ID was given wasn't valid. Royal Mail informed me that MusicMagpie generate their own Royal Mail Tracking IDs and regularly tell people items have shipped when they haven't. I then went back to MusicMagpie support who when confronted with the truth magically admitted instantly the item hadn't yet been dispatched. They admitted the item wasn't on its way and hadn't left the warehouse. All they did was blame me and my payment. Again, more lies because I knew the payment went through instantly. They then claimed THEIR systems delayed processing the payment until 6.50pm, so the item missed the 4pm order cut off. THIS IS FALSE ADVERTISING. They cannot say order by 4pm for next day delivery but then not ship the order if their systems don't process the order. Now under UK distance selling law I have the right to cancel the order. Especially as it hasn't been dispatched. MusicMagpie lied. They charged me for next day delivery and didn't honour this. THEY LIED TELLING ME THE ITEM HAD BEEN DISPATCHED WHEN IT HADN'T. IT WASN'T UNTIL I CONFRONTED THEM WITH THE TRUTH THAT THEY FINALLY ADMITTED THE TRUTH Under UK law I have every right to cancel the order. We now know the order hasn't left the warehouse. Yet despite this they are breaking UK law by refusing to cancel the order and refusing to refund me. BE WARNED PEOPLE, THERE ARE NEGATIVE REVIEWS OF THIS COMPANY FOR A REASON. THEY IGHT BE IN THE MINORITY BUT I WISH TO GOD I HAD TAKEN THEM MORE SERIOUS OVER THE POSITIVE REVIEWS WHEN I PLACED MY ORDER. DO NOT SHOP WITH THESE PEOPLE UNLESS YOU WANT TO LOOSE HUNDREDS OF PIUNDS AND BE POWERLESS TO GET TI BACK.