Just been getting worse and worse over the last couple of years, have always ordered my phones from them. On my 6th phone I believe but it will definitely be my last. 2 orders in a row now the phones have been of poor quality. S8 Plus last year was absolutely battered and ended up returning for a refund. Ordered an iPhone 8 & a 6S on Friday for Saturday delivery as my phone had broke, Royal Mail screwed up and sent it to the wrong side of the country (not music magpies fault I know but still added to the overall unpleasant buying experience) The iPhone 8.......refurbished?!? They couldn’t even be bothered to clean it. The amount of dirt caked in the speaker grilles, the silent switch and the earpiece was disgusting. There was that much in the earpiece, the voices are muffled and distorted. The power button has lost its ‘click’ and generally feels like its not long until it fails. I called to complain as this is 2 orders in a row now and was basically told “Sorry to hear that, go on our website and request a return, thanks for calling” I will not be ordering from them again as they just don’t seem to care. This isn’t a case of “my iPhone has a little scratch on it, I want a new one for used money”. It is blatantly obvious that they don’t “refurbish” them. Now they’ll have 2 phones coming back instead of one and they’ve lost a loyal customer.