BEWARE OF THE 12 MONTH WARRANTY UPDATE: Music magpie have sent me an email asking if I am happy with the outcome of the conversation that I had over the phone yesterday. There was no conversation. Music Magpie does not care about its customers. And their “excellent rating” they have on all these fancy websites is false. 90% of their 5 star reviews are from people offloading their rubbish and they get given a few quid for it. They prey on vulnerable people. MUSIC MAGPIE SELLS FOREIGN PHONES. IF YOU PURCHASE A MOBILE FROM THEM NOT ALL PHONE SECURITY FEATURES MAY BE AVAILABLE DUE TO NON UK IMEI SERIAL NUMBERS. MUSIC MAGPIE DO NOT HONOUR THEIR 12 MONTH WARRANTY!! When me and my wife first ordered an iPhone 6 and Samsung Galaxy S7 edge we were more than happy. We paid a fair price and had no problems until recently. About 2 months ago, my phone (s7) started to randomly crash and restart but it was not frequent enough to cause concern. Over about a month It became more frequent to the point were it never made it to the home screen without rebooting itself. I sent the phone back to music magpie and they said in an email this morning that they were unable to repair the phone due to “accidental damage.” And the warranty is void. My wife then called MM asking about this so called “accidental damage” and they said there was a hairline crack on the back glass. (Profile Pic) Nonsense, when I first acquired the phone the 1cm crack was there, but it wasnt on the front screen and the phone, according to their rating system was considered “good” (the worst rated) as opposed to “very good” or “pristine”. I had a rugged case ready for it to go in, you had to get it in the right light to even see the crack as the phone is black, it didn’t bother me and the phone worked fine. But now it seems they are using their “rating system” against me. There so called 12 month warranty for “peace of mind” is a scam. I don’t normally bother leaving reviews. But I feel like I am being treated unfairly. And am extremely angry. I’m not a person of lesser morals trying to get a replacement phone because I have been reckless with mine. Yet I am being treated like one. I take care of my property and could really do without having to go through all of this. I’m not in the habit of talking my personal details on the internet, I really wish I didn’t have to, I do not want sympathy but i feel it is necessary for context of the complaint. I am disabled due to my mental health, my wife is my registered carer and I am housebound. The phone was always in its case and was used for the occasional phone call, possibly a bit of mobile gaming. It barely left my coffee table. Music magpie were made of aware of this. But the lady on the phone said there was nothing they could do. Unfortunately, I have already recommended MM to my friends and family. I will not continue to do so, unless they are willing to do the right thing. I doubt they will. I doubt they even turned it on. I await a reply, but I probably won’t get one. But if I do, please don’t insult me by telling me that I damaged my phone because I did not. It will just enrage me further. It’s such a small gesture for such a huge company to honour your warranty, but the operator was adamant nothing could be done. So you took £179.99 of my money for my phone and I got 8 months out of it. Oh, and £169.99 for my wife’s phone. Hopefully it lasts the 12 month warranty for our peace of mind. I even saw my exact phone locked to my network £149.99 the other day on your website. MY MUSIC MAGPIE EXPERIENCE HAS BEEN HORRIBLE. Thanks for nothing music magpie