Use anyone but this company.
Absolute con artists. Customer service is abysmal. No telephone support, they've completely removed this.
Order number 5558374
My Galaxy Tab S4 tablet in mint condition went missing, they'd offered me £302.75 for it. It states in their terms that if an item goes missing it's fully insured for the original amount they offered you. 17 days later it suddenly turns up, they email me to say they have it, then 20 minutes later email me again to say due to it being outside 14 days they've revised the offer down to £220. That's right, THEIR courier loses the parcel for 12 days, then when it finally does turn up, they want ME to accept £80 less than their original offer.
Their customer service is like smashing your head against a brick wall, you can only deal with them via email or online chat, they take between 3 and 5 minutes to reply each and every time you type something to them, they don't give you any idea what they're doing, they don't ask you to wait a moment whilst they check the details, nothing, it just goes completely silent.
If you do complain on here, don't expect any kind of response other than them telling you the same awful customer service team will be in touch, all they'll do is keep you waiting whilst they cut and paste sections from their terms and conditions.
Seriously, just use ebay or facebook marketplace, you'll get more and you won't have to deal with MusicMagpie and their awful staff.
5 years ago
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