Really bad experience. I returned my iPhone within the 14 days but the phone was stuck with Royal Mail. I emailed and even advised what was happening and they told me not to worry. They then sent me a lower offer because my item was late. The irony! Following that I tried to call them from a number on their email and they’ve stopped the number. I declined the offer as I couldn’t reach them but online found a complaints email address who have said they can’t do anything once you’ve declined the offer. I’ve lost £60 on the phone by not going with somebody else simply because Music Magpie are dishonest. Absolutely nothing wrong with the phone. It’s pristine!