I ordered an iPhone SE. I wasn’t expecting it to be in pristine condition but the handset I received looked like it had been through the washing machine in the back pocket of the previous owner’s jeans. To add insult to injury the battery was exhausted. The handset switched off when 30% was reached without fail and I only got about four hours between charges even on standby. I could’ve rejected it, but ended up paying another £50 for a new battery from Apple instead because I didn’t want to be without a phone. I’ll live with the scratches and the big dint in the case. Overall not the experience I was expecting or hoping for. Next time I will use CEX, at least that way I can examine the phone in store.