My phone was valued at £105 because it met all the criteria, everything worked as it should and it had no chips or cracks on the screen. However, after sending it in I was informed that the "item is not as specified" because apparently the NFC was not working. First of all, I had used my phone the week before to make a contactless payment and the NFC worked just fine. And second of all, a malfunctioning NFC chip does not bring the value of a phone down by 75%! The revised offer I received after the evaluation was only £27 which is ridiculous. I'm guessing they expect you to not want to go through the hassle of getting your items sent back to you, so they find/ create minor faults and hope that you accept the small fraction of the original price that they offered you. On top of all this, when I got my phone back from them after declining their revised offer the original box and screen protector that I sent the phone in were both missing. Absolutely disgraceful behaviour. Avoid at all costs!