Embarrassingly bad pick up service. My first attempt at using musicMagpie was absolutely rubbish. I got a fair valuation for some games and film etc. Selected the courier pick up option for next day. (sadly Hermes). Note, This is promised as anywhere between 8am and 8pm ! Kept an eye out all day. No pickup! Email to customer service gets a reply (a day and a half later) “ok when would like it picked up then?’ My response ‘tomorrow”. Next reply, a day later, was ‘no, we need 24 hours notice, our next available slot is in 4 days’ (including weekend) (!!!) I begrudgingly accepted and this was confirmed. Guess what, same again, no pickup! Follow up email still hasn’t been answered in 48 hours... Absolutely useless, we can blame Hermes, maybe, either way, musicMagpie are not to be trusted!