Sent them a perfect condition MacBook Pro, Sat delivered at their warehouse for 7 days before being "logged in to their system" 20 minutes later another email received saying the screen was smashed and offering me £60, not the £363.00 original offer. Declined it and have had it retuned to me (so far the only part of the whole process that has worked as advertised!) MacBook has arrived back in perfect condition as sent, and has been sold for £150 more than they offered me originally on Facebook Market place. No replies to any email complaints sent to them. Will avoid in the future.