Guys I would really avoid this service if selling a phone. They offer you a higher than average price but then pick tiny tiny faults & drastically reduce the price. I was quoted £340 and then sent in my perfectly functioning phone it’s says they allow wear and tear. They reduced my price to £90 for a tiny crack on the rear. However in the correspondence they said it was on the screen and that this was causing dead spots which is entirely untrue. The reviews on trust pilot don’t seem genuine either written by employees or friends of the company. They flag all the negative comments to get them removed and they only get reinstated once the reviewer provides all the email correspondence with the company which most people probably can’t be bothered too hence there are not many negative reviews. AVOID AT ALL COSTS!