Over three months of numerous ‘chats’ and emails to MusicMagpieI I finally got my money refunded for a purchase I made in December 2018. The issue arose when the mobile phone I purchased from MusicMagpie for £265.49 was faulty. As a result, I returned the phone to them on 7th of October 2019. Which I then received an email to say “I’m pleased to inform you that we have successfully repaired the reported fault.” They had not and proceeded to send me a faulty iPhone with the home button not working- bizarrely the phone I sent back home button was working. So yet again I had to send the phone back. There was an attempt to pay the monies owed to me to a closed bank account on 29/12/2019 and from their point of view it was ‘Refunded’. Even though the money was returned immediately from the bank they did not believe me and I had to play a cat and mouse game every day to get contradicting answers about my money, Saying they had refunded me again, so I waited then contacted them to inform them they had not. They told me they couldn't refund it. Frustrating was not even the word. Customer service is awful, contradicting and sarcastic. For a cheap phone you get cheap service. Would not waste your money with this website. Phone becomes unusable within months, and is just a hassle to get your own money sent back to you. Perhaps they hope you will stop trying after hours a week of chasing it. I tried to complain and no response. Awful.