Why i am not surprised to have received an email offering a lower amount than stated. My phone was in 'good' condition with only slight wear and tear for the age, a couple of light scuffs and for you to drop the offer from £30 to £18. Everything was in full working order, clean and a couple of slight scuffs, no screen damage, touch screen in still full working order fully operating but like I say not surprised as I bet it could have never been out of the box for you to have offered a revised offer. You can pay me out and I will NOT be using this company again and telling everyone to swerve you.... Joke.... best pay my £5 referral bonus on top of this