I have been a customer for last 4 years. I been buying 3 full boxes every 6weeks for 120 pounds. I have been struggling with this company, due to constant new staff,and their manager, is no custom service training. Today went again, new staff,doesn't know what's happening and eventually got so fed up with them that closed my account. Previously similar situation, got liquid from another company in shirecliff, who are cheaper and look after you,no dissapointme. So my advice better product, good prices from other place. No wonder the staff has no customers. The cost of producing e l8quid is 38pence, but gready cigara are getting more greadier. Don't get disappointed, go where your value and buisness is appreciated.