myCigara Reviews

Name: myCigara
Address: EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way, EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way, Blackburn
Rating: 4.64

4.6 Rating 854 Reviews

91 %

of reviewers recommend myCigara

4.6

Based on 854 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About myCigara:

It’s important to us that our customers feel welcome in our stores.

More than just a shop, they should be a meeting-place. As the vaping industry has grown, so too has the community surrounding vaping. Our customers are able to go into any one of our stores and have a great experience, not only with our staff, but with other vape fans.

When you walk into your local Cigara vape store, you can rest assured that you’ll be given personalised advice that’s right for you and your vaping journey. Whether you’re just starting out, or a seasoned veteran, you can rely on our staff to identify your individual needs and wants. We’ll help you make the right choices and ensure that your experience with us is a memorable, positive one.

Whether online or in-store, we strive to adhere to four key principles to ensure an optimal experience for you, our customer.

Transparency: You will receive clear, impartial, and honest advice.

Expertise: By giving you the information you need, we help you make informed decisions that are right for you.

Convenience: We make sure you get what you need, when you need it.

Experience: We strive to give you a positive experience and to be a trustworthy source for all things vaping-related.

We exist to make the UK smoke-free. That means supporting our customers to make the decisions that suit them, to help them quit smoking—and stay quit.

Visit Website

Phone:

1302 320871

Email:

info@mycigara.com

Location:

EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way,
EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way
Blackburn
BB1 2EH

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Rebecca S

myCigara 5 star review on 18th July 2023

Tammy T

myCigara 5 star review on 19th October 2022

Fenella L

myCigara 5 star review on 23rd August 2022

Kurtis F

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Thank you, excellent company, good goods and fast delivery.”

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Posted 3 years ago

“great price for the Terea sticks.fast delivery A+”

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Posted 1 week ago

“Great number of options and information available on the website. Delivery was quick and goods well packaged. I did receive the wrong nic salts but this may have been a stocking issue and don't really mind as quantity was met and flavour is nice”

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Posted 3 weeks ago

“User freindly website and delivery was punctual”

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Posted 1 month ago

“myCigara is very competative on price and content. Very prompt dispatch and delivery, all round excellent supplier.”

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Posted 1 month ago

“Great store great service”

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Posted 1 month ago

“Fantastic products and flavours”

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Posted 1 month ago

“The staff at my local branch in Darlington are always glad to see me and I have got to know Becks & Dillion very well, they go out of the way to help me, they are a credit to the store,,,,,,,,,”

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Posted 1 month ago

“Always reliable for my vapes and delivered on time. Get decent offers and loyalty rewards so a no brainier for me. 👍🏼”

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Posted 2 months ago

“when my vape came. the coils burnt straight away or came burnt”

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Posted 2 months ago

Dear Mia I'm sorry to hear about the issues you encountered with your order. Please accept our apologies for any inconvenience this may have caused. We would like to assist you in resolving this matter. A member of our team has reached out to you and will work to address and rectify the issues you've experienced. Your satisfaction is important to us, and we look forward to hearing back from you. Kind Regards MyCigara Customer Service

Posted 2 months ago

“Love the flavour of the blueberry liquid and fast delivery 😊”

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Posted 2 months ago

“Wrong product sent without explanation. Was told on telephone enquiry that this is normal practice if requested item is out of stock. Not acceptable.”

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Posted 3 months ago

Dear Glen Thank you for your feedback. We're sorry to hear of the issue with your recent order, the process was not followed and a member of our team failed to communicate with you. We do have processes in place for any out of stock items and in this instance, we apologise that our team did not provide you with a satisfactory outcome. A member of our team will contact you to discuss this further. We aim to make things right and provide you with an outcome you are happy with.

Posted 3 months ago

“Amazing everything”

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Posted 3 months ago

“Good price quick delivery”

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Posted 3 months ago

“Update on my order from MyCigara, Thank you Rob for getting all my order sorted out for me. We got there and you did an amazing job. Rob sorted everything for me, well done.”

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Posted 4 months ago

“Perfect no problème”

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Posted 4 months ago

“I have ordered from cigars for years without any trouble, till this week. Trying to get help from this company is horrendous, I have now been waiting two hrs on the contact us page. I ordered 9 strawberry and 4 strawberry e-liquids early on this week at the cost of £40.30 and received instead 3 blueberry e-liquids. I first emailed about this and got the response that I could have a £5 voucher if I returned the items. There was no acknowledgement that my order hadn’t arrived and I was sent the wrong goods out. No attempt to rectify the problem for me or reimbursement for the items that did not arrive. I have for 8 years always got my e-liquid for my cigars and never had a problem, but the lack of getting someone to do something about this has prompted me to make this review. COME ON MYCIGARA!! Get your people sorted!!!”

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Posted 4 months ago

Thank you for your feedback. I'm truly sorry to hear that you received the wrong items in your order. This is not the experience we aim to provide to our customers. A member of our team has been in contact and we have worked to resolve this issue for you. Please do reach out to us at info@mycigara.com should you have any further queries and we will be more than happy to assist you.

Posted 4 months ago

“Very Good service”

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Posted 4 months ago

“I love that you have lady dinner products”

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Posted 5 months ago

“I found a great offer. Easy to order and quick delivery. I strongly recommend mycigara for the variety of choices available at hand. Thank you.”

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Posted 5 months ago

“My go to vape shop 👌🏽”

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Posted 5 months ago

myCigara is rated 4.6 based on 854 reviews