myCigara Reviews

Name: myCigara
Address: EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way, EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way, Blackburn
Rating: 4.64

4.6 Rating 831 Reviews

91 %

of reviewers recommend myCigara

4.6

Based on 831 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About myCigara:

It’s important to us that our customers feel welcome in our stores.

More than just a shop, they should be a meeting-place. As the vaping industry has grown, so too has the community surrounding vaping. Our customers are able to go into any one of our stores and have a great experience, not only with our staff, but with other vape fans.

When you walk into your local Cigara vape store, you can rest assured that you’ll be given personalised advice that’s right for you and your vaping journey. Whether you’re just starting out, or a seasoned veteran, you can rely on our staff to identify your individual needs and wants. We’ll help you make the right choices and ensure that your experience with us is a memorable, positive one.

Whether online or in-store, we strive to adhere to four key principles to ensure an optimal experience for you, our customer.

Transparency: You will receive clear, impartial, and honest advice.

Expertise: By giving you the information you need, we help you make informed decisions that are right for you.

Convenience: We make sure you get what you need, when you need it.

Experience: We strive to give you a positive experience and to be a trustworthy source for all things vaping-related.

We exist to make the UK smoke-free. That means supporting our customers to make the decisions that suit them, to help them quit smoking—and stay quit.

Visit Website

Phone:

1302 320871

Email:

info@mycigara.com

Location:

EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way,
EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way
Blackburn
BB1 2EH

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myCigara 5 star review on 18th July 2023

Tammy T

myCigara 5 star review on 19th October 2022

Fenella L

myCigara 5 star review on 23rd August 2022

Kurtis F

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“First time trying this vape as it sounded like a good one. Followed the instructions and had to put it away as it tasted like burning rubber. Tried it three times and tasted the same. Waste of money.”

Helpful Report

Posted 2 months ago

Dear Maxine We're deeply sorry to hear about the negative experience you encountered with your recent purchase. Your satisfaction is our utmost priority, and it's disheartening to learn that we fell short of meeting your expectations. Please accept our sincerest apologies for any inconvenience caused by this and we understand how frustrating this situation must be for you. We would appreciate the opportunity to investigate this matter further and make things right. Could you kindly respond to our customer support team at info@mycigara.com at your earliest convenience? We're committed to addressing your concerns and ensuring a positive resolution. Once again, we apologize for the inconvenience you've experienced and thank you for bringing this to our attention. Your feedback is invaluable as we strive to improve our service. Warm regards, MyCigara Customer Service

Posted 2 months ago

“Order did not arrive, had to chase up then was charged again for order Chaotic service emails were not read properly and will probably shop elsewhere. Not at all impressed”

Helpful Report

Posted 1 year ago

“More than half the pods received have been leaking which has broken my vape pen so more expense for me.”

Helpful Report

Posted 1 year ago

Dear Henrietta Thank you for your feedback. I'm sorry to hear that you had an issue with your recent order. A member of our team has contacted you so that we can resolve this issue for you. We look forward to hearing from you. Kind Regards MyCigara Customer Service

Posted 1 year ago

“when we first ordered, my order never arrived so i had to wait 10 days to either get a refund it have it shipped out again. i chose to reship and that shipment came in 3 days. however, i received the wrong vapes as 2 of the same one i ordered were swapped for 2 of another.”

Helpful Report

Posted 1 year ago

“Never once has anything turned up on time.”

Helpful Report

Posted 1 year ago

I'm sorry to hear that your order has not reached you. Your order was dispatched on 19th December via Royal Mail. Due to the strike action and busy period, there has been a delay with some orders. We are looking into the tracking information of your order and a member of our team will contact you shortly to resolve this. I do apologise for any inconvenience caused. Kind Regards MyCigara Customer Service

Posted 1 year ago

“I love my cigara but I don’t love that I never received my order .”

Helpful Report

Posted 1 year ago

“I am very disappointed with this batch of elf bars as 5 out of the 6 blue razz lemonade have all tasted mouldy. I know this is probably the manufacturer but when you are trying to save money not smoking it doesn't help. I've wasted twenty pounds to just throw away with nothing for it.”

Helpful Report

Posted 1 year ago

“Happy with the 4 that came, missing my Red Bull vape.”

Helpful Report

Posted 1 year ago

“Scammed me. My stuff has not arrived”

Helpful Report

Posted 1 year ago

I'm sorry to hear that you have not received your order. We have contacted you directly for further information. Please do reply to us at info@mycigara.com so that we can look into this further and get a resolution for you. Kind Regards Noreen MyCigara Customer Service

Posted 1 year ago

“I just wanted to say when I ordered it’s didn’t go through I had to send emails and follow ups which I’m not happy about at all which also took so long to deliver I’m not really satisfied”

Helpful Report

Posted 2 years ago

“Part of my last order was missing, with a note to email the warehouse. Emailed and have had no response or items so far.”

Helpful Report

Posted 2 years ago

“Missing one of my disposables in order but over all good vape website to get stuff off”

Helpful Report

Posted 2 years ago

Dear Keiran, thank you for your feedback. I'm sorry to hear that you were missing an item from your order. If you can contact us at info@mycigara.com, we can arrange to send out the missing items. Thanks.

Posted 2 years ago

“I must say I am disappointed as a member of five years, meaning I am paying yearly subscription of £24 to be eligible for a discount in store Cigara. Since and due to pandemic you gave me one chance of a 10% discount with a code which I cannot use more than once. Not that money is a problem, but i have noticed i am spending twice as much on my purches than i would normaly. Which i think it’s unacceptable and needs amending for the members and loyal costumers.”

Helpful Report

Posted 3 years ago

Dear Krsitijan Thank you for taking the time to leave us some feedback. Unfortunately our stores are closed due to the lockdown. We are offering free shipping and a 10% discount to our members. We are also offering a Dial & Collect service in our Dalston and Bethnal Green branches on Tuesdays, Fridays and Saturdays between 11am and 5pm. Should you wish to, you can call the store on these days to place an order and collect. Alternatively, should you wish to cancel your membership, you can send through a request to info@mycigara.com. I hope this helps.

Posted 3 years ago

myCigara is rated 4.6 based on 831 reviews