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myCigara Reviews

4.6 Rating 829 Reviews

91 %

of reviewers recommend myCigara

Company Reviews

Product Reviews

4.6

Based on 829 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About myCigara:

It’s important to us that our customers feel welcome in our stores.

More than just a shop, they should be a meeting-place. As the vaping industry has grown, so too has the community surrounding vaping. Our customers are able to go into any one of our stores and have a great experience, not only with our staff, but with other vape fans.

When you walk into your local Cigara vape store, you can rest assured that you’ll be given personalised advice that’s right for you and your vaping journey. Whether you’re just starting out, or a seasoned veteran, you can rely on our staff to identify your individual needs and wants. We’ll help you make the right choices and ensure that your experience with us is a memorable, positive one.

Whether online or in-store, we strive to adhere to four key principles to ensure an optimal experience for you, our customer.

Transparency: You will receive clear, impartial, and honest advice.

Expertise: By giving you the information you need, we help you make informed decisions that are right for you.

Convenience: We make sure you get what you need, when you need it.

Experience: We strive to give you a positive experience and to be a trustworthy source for all things vaping-related.

We exist to make the UK smoke-free. That means supporting our customers to make the decisions that suit them, to help them quit smoking—and stay quit.

Visit Website

Phone:

1302 320871

Email:

info@mycigara.com

Location:

EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way,
EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way
Blackburn
BB1 2EH

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myCigara 5 star review on 18th July 2023

myCigara 5 star review on 19th October 2022

myCigara 5 star review on 19th October 2022

myCigara 5 star review on 19th October 2022

myCigara 5 star review on 19th October 2022

myCigara 5 star review on 19th October 2022

myCigara 5 star review on 23rd August 2022

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Never used, leaked all fluids”

Posted 3 months ago

“I was sent the wrong vapes And I want a refund back”

Posted 5 months ago

Thank you for reaching out. I'm sorry to hear about the issues you encountered with your order. Please accept our apologies for any inconvenience this may have caused. We would like to assist you in resolving this matter. Kindly email us at info@mycigara.com, and our dedicated team will work to address and rectify the issues you've experienced. Your satisfaction is important to us, and we look forward to hearing from you.

Posted 5 months ago

“Apple Peach was completely tasteless. I've also found that all of the Elfio juices destroy the coil within a 10ml bottle.”

Posted 1 year ago

“Received the wrong order. Still have not received a re-fund”

Posted 1 year ago

“I have been a customer for last 4 years. I been buying 3 full boxes every 6weeks for 120 pounds. I have been struggling with this company, due to constant new staff,and their manager, is no custom service training. Today went again, new staff,doesn't know what's happening and eventually got so fed up with them that closed my account. Previously similar situation, got liquid from another company in shirecliff, who are cheaper and look after you,no dissapointme. So my advice better product, good prices from other place. No wonder the staff has no customers. The cost of producing e l8quid is 38pence, but gready cigara are getting more greadier. Don't get disappointed, go where your value and buisness is appreciated.”

Posted 1 year ago

“Each one lasted only one day which becomes very expensive so I would not buy again the other elf bars last 3 days.”

Posted 1 year ago

Thank you for taking the time to leave us some feedback. I'm sorry to hear that you had an issue with your recent order. Please do get in touch with us and a member of our team will be happy to assist you. You can contact us at info@mycigara.com. Kind Regards MyCigara Customer Service

Posted 1 year ago

“40 giorni per la consegna in Italia ed anche la sorpresa di pagare 14 euro in più per la dogana. Praticamente se le acquistavo in Italia spendevo di meno. Mai più acquisti in Inghilterra.”

Posted 1 year ago

“Absolute joke that I’ve even been asked to review my order that still hasn’t arrived, placed a £30 order on the 18th of December, still received nothing and it’s currently the 5th of January. Customer service were no use when I got in contact with them!”

Posted 1 year ago

I'm sorry to hear that your order has not reached you. Your order was dispatched on 19th December via Royal Mail. Due to the strike action and the busy period, there has been a delay with some orders. We have received your request regarding your order and are currently working on resolving this for you. I do apologise for any inconvenience caused. Kind Regards MyCigara Customer Service

Posted 1 year ago

“The worst service ever”

Posted 1 year ago

“I ordered 7 packs of Juul2 Ruby Menthol and I received 6 packs of Juul Menthol which is a completely different product that I don't need and I don't have the device for. I also paid for customs to import these!!! What a terrible business. I just contacted for a refund and if I don't get it I am going to ask my credit card company to revert the charges but I don't know what to do about the customs I paid. NEVER USE THEM!”

Posted 1 year ago

I'm sorry to hear of the issue with your order. We are currently looking into this further. A member of our customer service team will be in touch with you to resolve this issue. Kind Regards MyCigara Customer Service

Posted 1 year ago

“They dont ansvar my mail about my orders, That its not okay!”

Posted 1 year ago

Thank you for your feedback. I can confirm the issue with your order was resolved on 2nd December. A notification email has been sent to you regarding this matter. I do apologise for the delay in resolving this issue for you.

Posted 1 year ago

“Hi still not received my item that i order”

Posted 1 year ago

Thank you for your feedback. I do apologise that there has been a delay in your order reaching you. This is due to the Royal Mail strike action taking place. Your tracking information was updated yesterday. To view this information, follow the link to Royal Mail Track & Trace - https://www.royalmail.com/track-your-item#/ Please do contact us at info@mycigara.com if you need any further assistance.

Posted 1 year ago

“Still haven't received my order.”

Posted 1 year ago

Thank you for your feedback. I do apologise that there has been a delay in your order reaching you. This is due to the Royal Mail strike action taking place. Your tracking information was updated yesterday. To view this information, follow the link to Royal Mail Track & Trace with your tracking number - https://www.royalmail.com/track-your-item#/ Please do contact us at info@mycigara.com if you need any further assistance.

Posted 1 year ago

“This online business seems a lot like fraud to me. They have charged my credit card and after 3 working days of ordering, the items have not been even shipped yet. I contacted their customer support which is supposed to respond within 24 hours and it has been 48 hours without any response. I am going to wait for another day then I reporting this to the bank as fraud because it is surely what it seems like. Avoid at all costs.”

Posted 1 year ago

Thank you for your feedback. Due to a high volume of queries coming through to us, there has been a delay in resolving this matter for you. We are currently looking into this and will respond to your original query via our customer service team. I do apologise for any inconvenience caused.

Posted 1 year ago

“Selve bestillingen gik fint. Der har været lang ekspiditionstid og nu er pakke så stoppet, og jeg skal betale 160 kr til post nord for at levere pakken, det er fandeme ikke i orden, når fragten var med i prisen.”

Posted 1 year ago

“Took ages for my order to arrive 5 days said it was Royal Mail 48 hour tracked not only that I’ve had a few issues with the pod refills some aren’t giving any suction I’ve tried them in two different devices and don’t work in either I’m a bit disappointed as it’s been a waste of time and money I won’t be a returning customer”

Posted 1 year ago

“Ordered vapes multiple times and at least 3 times something has been wrong with a vape or an order. Last order I received there was a vape missing and it’s only taken to today after a few emails have I received a reply”

Posted 1 year ago

“Literally still haven’t received my order no update on Royal Mail it would have been easier to buy in person than order won’t ever be buying online again biggest mistake”

Posted 1 year ago

“Unable to leave a review, I have yet to receive my order.l have to say this is very poor, l have received other parcels from Royal Mail this past week.Again when will my order arrive. Juli Cowling.”

Posted 1 year ago

“I ordered 5 berry ice vapes on Monday - it is now Thursday evening and still not received them!! All i keep receiving is emails to verify my age(62) Not happy! have gone and bought a packet of cigarettes as no vapes available in my local shop.”

Posted 1 year ago

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myCigara is rated 4.6 based on 829 reviews