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myCigara Reviews

4.6 Rating 831 Reviews
91 %
of reviewers recommend myCigara
Company Reviews Product Reviews
3,120
 Metrics Info
4.6
Based on 831 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read myCigara Reviews

About myCigara:

It’s important to us that our customers feel welcome in our stores.

More than just a shop, they should be a meeting-place. As the vaping industry has grown, so too has the community surrounding vaping. Our customers are able to go into any one of our stores and have a great experience, not only with our staff, but with other vape fans.

When you walk into your local Cigara vape store, you can rest assured that you’ll be given personalised advice that’s right for you and your vaping journey. Whether you’re just starting out, or a seasoned veteran, you can rely on our staff to identify your individual needs and wants. We’ll help you make the right choices and ensure that your experience with us is a memorable, positive one.

Whether online or in-store, we strive to adhere to four key principles to ensure an optimal experience for you, our customer.

Transparency: You will receive clear, impartial, and honest advice.

Expertise: By giving you the information you need, we help you make informed decisions that are right for you.

Convenience: We make sure you get what you need, when you need it.

Experience: We strive to give you a positive experience and to be a trustworthy source for all things vaping-related.

We exist to make the UK smoke-free. That means supporting our customers to make the decisions that suit them, to help them quit smoking—and stay quit.

Visit Website

Phone:

1302 320871

Email:

info@mycigara.com

Location:

EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way,
EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way
Blackburn
BB1 2EH

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myCigara 5 star review on 18th July 2023
Tammy T
myCigara 5 star review on 19th October 2022
Fenella L
myCigara 5 star review on 19th October 2022
Fenella L
myCigara 5 star review on 19th October 2022
Fenella L
myCigara 5 star review on 19th October 2022
Fenella L
myCigara 5 star review on 19th October 2022
Fenella L
myCigara 5 star review on 23rd August 2022
Kurtis F
9
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Noor A
Verified Buyer
“ordered a 10 pack of my favourite flavour of elux sour apple and the second packet I opened was dodgy the light wouldn't stop flashing and I couldn't take a drag- I thought it was an anomaly and error but then when opening another, it would randomally light up without using it and so I would take a drag and it would taste burnt..... it happened again but this time seemed like it was catching fire. IDK if their fakes or a dodgy batch but I have had hudreds of these and first time i had This issue...”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“I purchased a vape from your Darlington branch on the 22nd July 2022, yesterday on the 28th I return back to your branch because my vape would not charge. I spoke to the manager of the branch who was very unhelpful and rude told me that there was liquid in the charging point I try explaining there must be a manufacturing fault however she refused to exchange the vape called me a liar in front of a shop fully of customers and she said the only thing I could do was to send vape back to the manufacturer myself. I then went into your Stockton branch and they were very helpful he told me you have 28 days to return vape if goes wrong and he exchange it for me. I don’t expect the rudeness and unprofessional attitude from a manger in the Darlington branch, I have been a loyal customer from over 4 years but will never return to your Darlington branch.”
Helpful Report
Posted 1 year ago
Joe’l J
Verified Buyer
“Your online service is very poor”
Helpful Report
Posted 1 year ago
I'm sorry to hear that you are not happy with the service you have received and we regret that we didn’t live up to your expectations. If you’re open to discussing this further, please contact us at info@mycigara.com. We’d greatly appreciate the opportunity to make things right. Kind Regards Noreen MyCigara Customer Service
Posted 1 year ago
Anonymous
Verified Reviewer
“UNBELIEVABLE!!!! Following a harrowing experience with the ordering process, and methods of paying for my order, then assured to have emails sent to me confirming my order. Then without any notification i am left short in my order (missing two items), when i approach MYCIGARA to ask 'where' are my missing items, i get "we were out of stock", would've have been nice to know but i guess once they have been paid any customer service isn't important to them. So i've asked very nicely for them to send an alternative flavour to that of the missing ones! "we can't do that!" But i can have a voucher to use on their website........ no chance i'll be using that!!! Won't be using them again, and hope no-one feels the urge to be disappointed and short changed.”
Helpful Report
Posted 1 year ago
I'm sorry to hear about your recent experience. We have responded to your initial email and were awaiting a reply to get this resolved for you. An order confirmation email is sent once an order has been placed. As there was an issue with some items from your order being out of stock, our warehouse team attempted to contact you. To avoid a delay in your order reaching you, the rest of your order was then dispatched. Please do get in touch with us at info@mycigara.com and we can get this resolved for you.
Posted 1 year ago
Hannah D
Verified Buyer
“I was sent the wrong order, I emailed and was told if I took a picture of products they’d send out the correct ones. I did this but have never received products or a refund,”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Bought elf bars the same I normally get and were only lasting sometimes as short as 6 hours normally would last 3 /4 days”
Helpful Report
Posted 2 years ago
Dan
Verified Reviewer
“I Have placed 2 large orders with this company and twice items have been missing from the order. I raised a complaint on Monday it’s now Friday and still the missing items have not been replaced. I also asked how it’s possible that this has happened on both occasions to which I have had no response. I can only assume it’s either intentionally done or it’s just due to incompetence! Will not be placing a third order and will be taking my business elsewhere. I strongly advise to avoid this company”
Helpful Report
Posted 2 years ago
Emily J
Verified Buyer
“Order took a month to arrive, repeatedly emailed to ask where the order was and either got told it had already been posted (when it hadn’t) or didn’t get a reply. Very poor.”
Helpful Report
Posted 2 years ago
Sarah L
Verified Buyer
“Had an issue with a product and emailed but after one email returned was ignored with no resolution. Sad as I have place soothing orders in a week and was continuing but not now”
Helpful Report
Posted 2 years ago
Dear Sarah Thank you for your feedback. I'm sorry to hear that you had an issue with a product you purchased. We are working on getting this issue resolved for you and will update you shortly. I do apologise for any inconvenience caused. Kind Regards Noreen
Posted 2 years ago
Chloe E
Verified Buyer
“The cigara liquids were awful, no distinction between the flavours. They all just had a chemical taste, even on new coils. Wouldn't recommend the cheapish own brand liquids”
Helpful Report
Posted 3 years ago
Dear Chloe Thank you for taking the time to leave us some feedback. I'm sorry to hear you were not happy with your recent purchase. Please do get in touch with us at info@mycigara.com so that we can resolve this for you. We look forward to hearing from you.
Posted 3 years ago
Adam B
Verified Buyer
“I ordered 2 juice and they both said they came with nicotine shots, I paid I think £4.99 for next day delivery and when they came I had only the juice. I got in contact and was told I never ordered any nicotine and had to send receipt show that it said they both came with it. I was sent out nicotine shots but took 3 days to come and in witch time I had no choice but to smoke.”
Helpful Report
Posted 3 years ago
Dear Adam Thank you for taking the time to leave us some feedback on your experience. I'm sorry to hear that you have had issues with your recent order. Firstly I'd like to apologise that some of your items were missing and that there was a delay in resolving this for you. As your full order was not delivered on the next day delivery method you had selected, we we have issued a refund for this. As a valued customer, we will send some complimentary liquids to you for the inconvenience caused. Please do let us know if you need any assistance and we will be more than happy to assist you.
Posted 3 years ago
Robert
Unverified Reviewer
“Delivery time at present is unacceptable. Order placed on 25/06/2020. As of 05/07 still not received delivery”
Helpful Report
Posted 3 years ago
B H
Verified Reviewer
“"The 100ml bottle isn't big enough to hold 2 nic shots, so I had to pour off the top bit with all the nicotine into my tank. I rediluted the tank yet all the time it tastes harsh, probably due to too much nicotine taking ages to vape away. Tastes like pineapple not mango."”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“"The 100ml bottle isn't big enough to hold 2 nic shots, so I had to pour off the top bit with all the nicotine into my tank. I rediluted the tank yet all the time it tastes harsh, probably due to too much nicotine taking ages to vape away. Tastes like pineapple not mango."”
Helpful Report
Posted 5 years ago
Kyle
Verified Reviewer
“"Goood but tank broke instantly and can\u2019t get into contact to get replacement or refund"”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“"Goood but tank broke instantly and can\u2019t get into contact to get replacement or refund"”
Helpful Report
Posted 5 years ago
Mr M
Verified Reviewer
“"Told me they didn't have the colour i ordered of line in stock so changed it to another then it took them 3 days to ship when i paid for next day delivery then when it did arrive was a complete different tank and complete different colour to what i ordered 1st and 2nd time round customers service just kept telling me they will get someone to call me back then tried telling me that the product i received was the resa prince in white not the tfv12 prince in silver or the 7colours"”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“"Told me they didn't have the colour i ordered of line in stock so changed it to another then it took them 3 days to ship when i paid for next day delivery then when it did arrive was a complete different tank and complete different colour to what i ordered 1st and 2nd time round customers service just kept telling me they will get someone to call me back then tried telling me that the product i received was the resa prince in white not the tfv12 prince in silver or the 7colours"”
Helpful Report
Posted 5 years ago
Stefan
Verified Reviewer
“"Device not working is faulty"”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“"Device not working is faulty"”
Helpful Report
Posted 5 years ago
myCigara is rated 4.6 based on 831 reviews
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