I purchased a vape from your Darlington branch on the 22nd July 2022, yesterday on the 28th I return back to your branch because my vape would not charge. I spoke to the manager of the branch who was very unhelpful and rude told me that there was liquid in the charging point I try explaining there must be a manufacturing fault however she refused to exchange the vape called me a liar in front of a shop fully of customers and she said the only thing I could do was to send vape back to the manufacturer myself. I then went into your Stockton branch and they were very helpful he told me you have 28 days to return vape if goes wrong and he exchange it for me. I don’t expect the rudeness and unprofessional attitude from a manger in the Darlington branch, I have been a loyal customer from over 4 years but will never return to your Darlington branch.