I ordered what was supposed to be an UGG Duffield Robe, new with tags. The item that arrived had no tags, was not a DUFFIELD and probably not any real UGG product since I can’t find one like it anywhere. I took pictures of the ad from my purchase and of the item I received. I paid $17.90 to send this misrepresented product back and the company refuses to refund me the return shipping. A few days after they authorized the return they decided to send me a prepaid shipping label but that was AFTER I had already sent it back. I will be filing further complaints if they do not refund my out of pocket cost!