MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.57

4.6 Rating 2,741 Reviews

90 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,741 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MyCozyBoots 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful quality and amazing price!!!”

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Posted 1 day ago

“Everytihing Was Great With My Purchase Especially The Packaging And Shipping Will Be Purchasing Another Few Orders Thanks So Much”

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Posted 2 weeks ago

“Lot’s of selection and fast delivery!”

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Posted 4 weeks ago

“Cozy Boots is a great source for hard to find quality footware. Excellent customer service and fast reliable delivery.”

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Posted 2 months ago

“About 7 months back, a dog I was pet sitting chewed through my most comfortable and favorite pair of TEVA flip-flops/slides. This was the second time in a year this has happened-(I was able to get them repaired), even though I'm super careful with them because they no longer make this style, and haven't since they retired it 6 years ago. So when I found them on Cozy Boots website, I got excited --until I read "OUT OF STOCK, would you like an email if we get more in" so of course I did, but was resigned to the fact I'd never see my TEVA's again. UNTIL NOW!!! I was BEYOND EXCITED when I got that email and was able to get a new pair of my beloved TEVA sandals!! Thank you SO MUCH Cozy Boots!!”

MyCozyBoots 5 star review on 18th June 2025

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Posted 2 months ago

“Items were delivered as advertised and in perfect condition.”

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Posted 4 months ago

“Costumer service is horrible No one in the office to take my calls I been calling for 2 hours straight not one pick up”

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Posted 5 months ago

“Excellent service! Quick return on boots that did not fit. Will definitely use again!”

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Posted 5 months ago

“I had a very disappointing experience with this website. When placing my order for a pair of boots, I accidentally entered the wrong zip code. As a result, the package was automatically returned to the sender. They issued a refund but did not refund the full amount—I paid $189 and only received $139 back. While I understand the mistake was mine, charging a $40 shipping fee seems excessive. When I reached out for clarification, their responses were minimal and unhelpful, with little to no customer accommodation. Poor customer service and unfair refund practices—I would not recommend shopping here.”

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Posted 5 months ago

“Boots as described, arrived on time and very comfortable.”

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Posted 5 months ago

“My boot had a tear in it and trying to contact someone for an exchange is extremely difficult and exhausting!”

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Posted 5 months ago

“These Ugg Boots are so cute. Quick shipping and delivery. I will buy again.”

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Posted 5 months ago

“Excellent selection and great customer service! I definitely will be purchasing more shoes! 👞 👟 😌”

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Posted 5 months ago

“Was SCARED to purchase on the site but I did NICE experience thanks”

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Posted 5 months ago

“Had what I was looking for at a good price. Package arrived within a week. Definitely will order from them again.”

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Posted 5 months ago

“So many options to choose from! Customer service was helpful as well.”

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Posted 5 months ago

“The boots are great I love them!! Will be purchasing again!”

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Posted 5 months ago

“Customer service will not return my phone calls or emails recently. Initial email was responded to but follow up messages are ignored. I had a package that was lost by UPS and a claim has been sent but I have not been refunded my money. It’s been almost 2 months!”

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Posted 6 months ago

“I love my uggs that i orderd and it was a fast delivery”

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Posted 6 months ago

“The cuffs are too tight. The return widow of this seller is only two weeks. I want to return the shoes but I realized I received the shoes 16 days ago. The shoes cost $199. However, The shipment is not free. I paid $10 for the shipment and $7.5 for road protection.”

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Posted 6 months ago

MyCozyBoots is rated 4.6 based on 2,741 reviews